Shipping & Returns

Shipping

  • Fast Disptch
  • We ship Monday to Friday. 

Same Day Shipping Cut Off Times

  • Monday to Thursday – 12.30pm (Adelaide Time)
  • Fridays – 10am (Adelaide Time)

Postage Cost

Postage is calculated at check-out prior to paying. Postage within Australia will vary depending on weight and speed of delivery. We use Australia Post for shipping so our customers in regional and remote locations and those who have PO Box addresses can shop with confidence. 

Shipping Options

We offer Australia Post  Letter/Mailer, Australia Post Standard Shipping or Australia Post Express Shipping. 

- Australia Post Letter/Mailer

  • This in untracked and uninsured. Oz Fur Kids Whelping Supplies will not be held liable for missing or delayed letters/mailers.

- Australia Post Standard Post or Australia Post Express Post

  • These options are trackable but uninsured. If your parcel goes missing, we will try to track your parcel and open a query with Australia Post. If the parcel is lost in transit, we will replace items up to the value of $100 with no insurance.  If you require insurance above this amount, please contact us. If Australia Post confirm your order has been delivered, Oz Fur Kids Whelping Supplies will not be held liable.

If you require Insurance or a Signature for your order, please give us a call and we can organise this for you.

Shipping Time Frames

Time frames for delivery vary depending on location but Express Post is generally 1 to 4 days from dispatch, Standard Post up to 7 days & Letters/Mailers taking up to 10 to 12 business days. Delivery Speeds and Coverage can be found at the link below. Please note that postage estimates may vary due to a number of factors beyond our control.

Australia Post Delivery Calculator and Coverage

International Postage

International postage varies depending on country. All postage costs can be seen at the check out before you pay for your order. For our overseas customers please note - it is your responsibility to ensure the products you order are allowed into your country. Oz Fur Kids will not be held liable for any products you order being confiscated by customs. Oz Fur Kids will also not be liable for any import taxes or additional costs your country may require you to pay. 

Returns and Exchanges

PLEASE NOTE: Do to the nature of our business we do not give refunds for change of mind purchases or because you simply did not end up using something you purchased. We will asses credits on a case by case basis. Certain products are not eligible for refund or exchange due to hygiene, handling or storage requirements.

Refunds or Store Credits will be given at the discretion of Oz Fur Kids. Some perishable products including, but not limited to liquids like calcium and powders such as puppy milk & products that have been opened and pose a hygiene risk are not able to be returned. Please contact us to request a return within 21 days of the order purchase date. Oz Fur Kids reserves the right to authorise or decline returns. Goods authorised for return must be returned within 15 working days of authorisation. They must be in their original packaging and must be fit for re-sale. All return freight charges are the responsibility of the purchaser unless the item is faulty or has been sent in error by us. Once we have received the item/s we will inspect for odour, damage or soiling. If the item is returned in a timely manner and deemed able to be resold we will issue at our discretion a credit or a refund. If the item is deemed not able to be resold we will notify you that we are not able to credit or refund and you will have 14 days from date of notification to arrange shipping of the product back to yourself or it will be disposed of or donated to a rescue group at our discretion.

Items sent by Oz Fur Kids in error (different to that which was ordered) or items faulty at receipt (proof required) will be replaced at our cost. We reserve the right to request the incorrect or faulty item be sent back to us. Oz Fur Kids must be notified within 21 days of purchase of an incorrectly received a faulty item. Oz Fur Kids reserves the right to inspect items claimed to be faulty and determine if a refund or replacement should be provided. Incorrectly received items must be unopened and in original packaging to receive a replacement.

Order Cancellations

There is a 10% charge for domestic order cancellations and a 15% charge for international order cancellations. This covers our refund fees incurred. The percentage is calculated on the total order including shipping. If the order has been shipped we cannot cancel it. 

Oz Fur Kids Whelping Supplies

info@ozfurkids.com.au

0413 857 690

Join us on Facebook! www.facebook.com/ozfurkids/

Join us on Instagram - Oz Fur Kids www.instagram.com/oz_fur_kids/